Frequently Asked Questions...
1. Do you ship overseas?
We sure do! If your country isn't listed, let us know and we will amend the listing for you with the correct shipping information.
2. How much does postage cost?
We are pleased to offer flat rate shipping for both Domestic and International Shipping.
For Domestic orders we offer the following:
Orders under $200: $10 for Regular Post, $15 for Express
Orders over $200: FREE Regular Post
If you require Express shipping for your $200+ order, please let us know and we will amend your shipping costs accordingly.
For International orders shipping is dependent on your location.
International flat rate shipping costs are as follows:
For orders under $250 - $17
$250-$500 - $15
$500+ - $12
Europe & United Kingdom:
For orders under $250 - $18.50
$250-$500 - $16
$500+ - $13
Asia/NZ: Flat rate of $15 for all orders
For all other international locations, please contact us directly for a quote.
3. Can I track my parcel?
All our Domestic and International parcels come with an tracking number that is emailed to you once your parcel is on its way.
For Domestic customers this allows you to view the journey of your parcel from us to you on the Australia Post or Shippit website. For International customers, this ID number will be activated by your respective local postal services once it reaches your country.
If you require insurance, Express International Shipping or Signature on Delivery for your parcel, please let us know prior to ordering and we will amend the shipping for your listing accordingly.
4. Help! My order hasn't arrived. What do I do?
For Domestic orders, it should take 1-5 working days for you parcel to arrive after it has been posted dependant on your location (TAS, ADL, PER all take up to 5 days) and carrier.
When you parcel is on its way to you we send you an email to let you know along with the Tracking ID number. We use Shippit for the majority of our Domestic deliveries and they send automated emails to you updating you on the progress of your parcel as well. If all else fails and no emails have ben received and you're feeling rather perplexed by the whole thing, enter your email address into the 'track' function on the Shippit website to view the status of your delivery.
For our customers with PO boxes or Parcel Lockers, you can use the tracking number provided to you via email to track the progress of your parcel at Australia Post. If the parcel has been delivered or is waiting for you at your local Post Office or another collection point this information will be provided for you when you view the tracking information for your parcel.
For International orders, delivery times are dependent on your location, yet as a rough guide you can expect delivery anywhere between 7-14 working days. During peak periods such as Christmas this can take well over a month so keep this in mind. If in doubt,check with your local post office to ensure your parcel isn't waiting for you to collect it!
If all else fails, contact us at email@example.com and we will do our best to help you recover your missing parcel.
5. Is this your complete range of products?
Yes! This is everything we have on offer! Unfortunately if you had your eye on something and it has disappeared off the shelves of the Boutique, this would most likely mean we have sold out.
That said, it doesn't hurt to ask! We often find old stock hidden away that we had forgotten about, so do check with us if you had your heart set on something!
6. What payment methods do you accept?
Currently Ginny & Jude Designs accepts Visa, MasterCard, BankCard, or regular PayPal account payments all through the PayPal payment gateway. If you do not have a PayPal account, you are still able to make Credit Card payments through the PayPal payment gateway without setting up an account!
Because we use PayPal for our payments you can feel safe in the knowledge that your billing information is completely secure. PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits, the highest level of encryption commercially available.
7. I'm buying a gift for someone, can I get it gift-wrapped?
You sure can! Just let us know at checkout that your item is a gift and we will make sure it looks mighty pretty when it arrives. We are currently wrapping in kraft paper, with a contrast wrapping paper band and bound in string. We can even include a short message on your behalf if you would like.
Send all instructions along with your order number to firstname.lastname@example.org
R E T U R N S
Please be aware that all SALES ARE FINAL; please ask any question you may have, or satisfy any niggling doubts before placing your sale.
In the regrettable circumstance that you are unsatisfied with your purchase, Ginny & Jude Designs will accept returns for an exchange based on the following conditions:
* That contact to negotiate the return and exchange items is made within 10 days of the item being posted to you (this can be extended to a month for International orders).
* That the item/s is returned in the condition in which it was sent.
* That as the buyer you are responsible for covering postage costs to return the item/s to us safely and to have the exchanged items posted back to you.
* We recommend signing up for PayPal refunded returns before you make your purchase. This covers any costs associated with returning your order to us for an exchange.
If an item is faulty, then a replacement will be shipped to you within 48 hours. If a replacement is not available, a refund will be made into your nominated account as soon as the piece is returned.
Please send us an email at email@example.com and we will give you instructions on how to proceed with the R E T U R N S process.
* We DO NOT accept returns for SALE or CLEARANCE items. These sales are final.
* We DO NOT accept change-of-mind returns. Read measurements and materials carefully to ensure your purchase is what you expect.
* As resolution and colours differ between monitors, please be aware that colours may be slightly different to what you expect.
* Although we do our best to describe the item as thoroughly as possible, each piece is handmade and small differences may be present between your piece and that in the picture. We believe these add to the unique beauty of each piece.
Still have a question?
Send any questions, queries and kind regards to firstname.lastname@example.org
T H E T E A M
Ginny & Jude Designs is run by Sydney designer Rabia Lockwood.
All products from Ginny & Jude Designs are designed, sampled and manufactured in Sydney, Australia by a small, dedicated team of talented individuals.
Ginny & Jude Designs use photographers Lyndal Irons and Vienna Johnston to shoot their lookbook campaigns.
All images are copyrighted to the individual photographer and must be credited as such if reproduced elsewhere.
Ginny & Jude Designs use Tania Bowers to make the Hair & Makeup look fabulous for each of our Lookbook campaigns.
We use a variety of spunky, independent women to model our clothes and accessories for our seasonal campaigns.
For contact details, please contact us at email@example.com and we can put in touch directly.